This Privacy Policy explains how Ignyte Active collects, uses, shares and protects personal information when you visit ignyteactive.com, place an order, create an account, or otherwise interact with us. It applies to our online store only. We do not operate physical retail stores.
We are based in Australia and primarily serve Australian customers. We handle personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
Information We Collect
We collect the following categories of personal information:
Information you provide directly
Account details: name, email address, password, phone number (if provided), and any size or fit preferences you save to your profile.
Order and shipping details: billing and delivery name and address, phone number, order contents, and any delivery instructions.
Payment information: we collect only what is needed to process the transaction. Full payment card details are handled by our payment processors and are not stored by us.
Communications: messages you send us (for example via email or our contact form), product reviews, and preferences for marketing emails.
Size and fit data: clothing sizes, fit preferences, or related information you choose to provide when creating an account, updating your profile, or completing an order.
Information collected automatically
When you use our website (and, when available, any future mobile app), we collect device and usage information such as IP address, browser type, device type, operating system, pages viewed, time spent on pages, referring URL, and approximate location derived from IP address. This is collected through cookies, pixels, and similar technologies.
Information from third parties
We may receive limited information from payment processors (to confirm a transaction), shipping carriers (to track delivery), and analytics or advertising partners (aggregated or pseudonymised usage data).
We do not collect sensitive information such as health data, biometric data, or government identifiers unless you voluntarily provide it in a support request.
How We Collect Information
Directly from you when you create an account, place an order, sign up for emails, submit a form, leave a review, or contact us.
Automatically through cookies and similar technologies when you browse the site.
From service providers that help us process payments, fulfil orders, and analyse site performance.
How We Use Your Information
We use personal information to:
Process and fulfil orders, including shipping, returns, and refunds.
Send marketing emails if you have opted in; you can unsubscribe at any time.
Improve our website, products, and shopping experience through analytics.
Personalise content and product recommendations based on browsing and purchase history.
Detect and prevent fraud or misuse.
Comply with legal obligations and enforce our terms.
We do not use your information for automated decision-making that produces legal or similarly significant effects.
Who We Share Information With
We share personal information only as needed to operate the business:
Payment processors to handle transactions securely.
Shipping carriers to deliver orders and provide tracking.
Service providers that host our website, process analytics, manage email delivery, and support customer service (under contracts that require them to protect the data and use it only for the services they provide us).
Professional advisers (lawyers, accountants) when required.
Authorities when required by law or to protect our rights, safety, or the rights of others.
We do not sell personal information. We do not share it with third parties for their own independent marketing purposes.
If we transfer data outside Australia (for example to cloud providers or processors located overseas), we take reasonable steps to ensure the recipient handles it in a way that is consistent with the Australian Privacy Principles.
Cookies and Tracking Technologies
We use cookies and similar technologies for essential site functions (such as keeping items in your cart), analytics, and to understand how visitors use the site. Some cookies are set by third-party analytics and advertising partners.
You can control cookies through your browser settings. Blocking certain cookies may affect site functionality. For more detail on the specific cookies in use, see our Cookie Notice (linked in the website footer when available).
How Long We Keep Your Information
We keep personal information only as long as needed for the purposes set out above or as required by law:
Order and transaction records: generally up to 7 years to meet tax and record-keeping obligations.
Account information: for as long as your account remains active, and for a reasonable period afterwards if needed for support or legal reasons.
Marketing preferences and email records: until you unsubscribe or we no longer need them.
Website analytics data: typically in aggregated or de-identified form after a shorter period.
When information is no longer required we securely delete or de-identify it.
Your Rights
Under Australian privacy law you have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your information in certain circumstances.
Opt out of marketing emails at any time (every marketing email includes an unsubscribe link).
Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information.
To exercise any of these rights, email us at support@ignyteactive.com. We will respond within a reasonable time and may need to verify your identity before processing the request.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes technical and organisational measures appropriate to the nature of the data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website and products are not directed at children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Material changes will be highlighted or notified by email where appropriate. Continued use of the site after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact us at:
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Privacy Policy
Effective date: 31 July 2026
This Privacy Policy explains how Ignyte Active collects, uses, shares and protects personal information when you visit ignyteactive.com, place an order, create an account, or otherwise interact with us. It applies to our online store only. We do not operate physical retail stores.
We are based in Australia and primarily serve Australian customers. We handle personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
Information We Collect
We collect the following categories of personal information:
Information you provide directly
Information collected automatically
When you use our website (and, when available, any future mobile app), we collect device and usage information such as IP address, browser type, device type, operating system, pages viewed, time spent on pages, referring URL, and approximate location derived from IP address. This is collected through cookies, pixels, and similar technologies.
Information from third parties
We may receive limited information from payment processors (to confirm a transaction), shipping carriers (to track delivery), and analytics or advertising partners (aggregated or pseudonymised usage data).
We do not collect sensitive information such as health data, biometric data, or government identifiers unless you voluntarily provide it in a support request.
How We Collect Information
How We Use Your Information
We use personal information to:
We do not use your information for automated decision-making that produces legal or similarly significant effects.
Who We Share Information With
We share personal information only as needed to operate the business:
We do not sell personal information. We do not share it with third parties for their own independent marketing purposes.
If we transfer data outside Australia (for example to cloud providers or processors located overseas), we take reasonable steps to ensure the recipient handles it in a way that is consistent with the Australian Privacy Principles.
Cookies and Tracking Technologies
We use cookies and similar technologies for essential site functions (such as keeping items in your cart), analytics, and to understand how visitors use the site. Some cookies are set by third-party analytics and advertising partners.
You can control cookies through your browser settings. Blocking certain cookies may affect site functionality. For more detail on the specific cookies in use, see our Cookie Notice (linked in the website footer when available).
How Long We Keep Your Information
We keep personal information only as long as needed for the purposes set out above or as required by law:
When information is no longer required we securely delete or de-identify it.
Your Rights
Under Australian privacy law you have the right to:
To exercise any of these rights, email us at support@ignyteactive.com. We will respond within a reasonable time and may need to verify your identity before processing the request.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes technical and organisational measures appropriate to the nature of the data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website and products are not directed at children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Material changes will be highlighted or notified by email where appropriate. Continued use of the site after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact us at:
Ignyte ActiveEmail: support@ignyteactive.com
We will respond as promptly as reasonably possible.